Cancellation & Refund Policy

Cancellation & Refund Policy

Cancellation Policy:-

  • We pack our goods with exceptional care and we use the best Quality of Packaging materials, so that you receive the goods intact. However, if you find any product as damaged then it will be your responsibility, to let us know within 24 hours of receipt of the goods. Any intimation, after 24 Hours will NOT BE ACKNOWLEDGED.
  • Please note that we only replace items if they are defective or damaged.
  • You may return us the damaged goods and we will repair them and send it back to you with your next order.

Damage/Breakage Policy:

  • If you think, you have received the product in bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at (+91) 9869217740 or email us at sales@www.vruco.in, mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
  • Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
    1. Undamaged fabric less than 2.5 meters.
    2. Fabric that has been cut, washed, sewn, or otherwise altered, including/carrying a smoke/ odor.
    3. Any product that exhibits physical damage to the box or to the product;Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
    4. Any product without a valid, readable, untempered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
    5. Any product from which the UPC (Universal Product Code) has been removed from its original packaging.
  • You must take approval from one of our support team who will guide you how and where to send return.

Refund Policy

  • If unfortunately you have to cancel an order, please do so within 24 hours of placing the order, provided your product has not been shipped., we will refund the entire amount to you.